Warranty and Support
Burners Entire Grill
Our Commitment to Customers and Quality
We make nothing but high quality grills - built to last many seasons. And as a company we want to build customers for life. We firmly believe that every Monument Grills customer deserves a perfect grill. We understand that grilling is a social event. You have over friends and family and you want to be able to brag on your grill and we want that too. Whether it is bragging on how well it cooks, how hot it gets, how good it looks or how long it has lasted. We build every grill with those backyard parties in mind.
It starts with the design. Built for looks, performance and durability our grills are a step above grills sold at similar price points and often are better than ones sold for hundreds of dollars more.
Our manufacturing facility is state of the art with continuous stamping and robotic welding. Every grill and every package is thoroughly tested before it leave the factory. We test beyond the industry standards for corrosion and safety.
Commitment to Service
Three of our founders had significant careers at The Home Depot and that no questions asked approach to service is built into our DNA.
While our process and our goal is a perfect grill every time, we understand that sometimes things happen. First and foremost our grills are being shipped to you via carrier and we cannot control the care that they use. And sometimes customers even lose a screw or a part. But regardless of the source of the problem we will send you any parts that are damaged or missing and even an entire new grill if it does not arrive in perfect condition. You should not settle for even one ding or scratch. We ship out parts next day and free of any charge.
We have a dedicated service team with parts who can be reached at 1-888-980-4933 or by email in off-hours at firstname.lastname@example.org . We turn around all requests next day (except for weekends).
You always have 30 days to return your grill. If your return is due to damage or non-function that cannot be fixed under the warranty we will cover the return shipping. All other returns are shipped at the customer's expense. We will promptly process your return, often the same day.
Lawyers and insurance companies make us put together a strict warranty policy, You can find ours below. We give an industry leading 8 years on our burners and 1 year limited warranty on the entire grill. But call or email us if you have a problem - we want happy customers and if we can make it right, we will.
You can buy a Monument Grill with confidence. We are a strong US based company, we have great customer service and spare parts available and we stand behind every grill. We'll make you proud to brag on us in the backyard!
One-Year Full Warranty on Grill If this grill fails due to a defecting material or workmanship within one year from the date of purchase, call 1-888-980-4933 to arrange for free repair (or replacement if repair proves impossible).
8-Year Limited Warranty on Stainless Steel Burners For eight years from the date of purchase, any stainless steel burner that rusts through will be replaced free of charge. After the first year from the date of purchase, you pay for labor if you wish to have it installed.
All warranty coverage excludes igniter batteries and grill part paint loss, discoloration or rusting, which are either expendable parts that can wear out from normal use within the warranty period, or are conditions that can be the result or normal use, accident or improper maintenance, All warranty coverage is void if this grill is ever used for commercial or rental purposes. All warranty coverage applies only if this grill is used in the United States.
This warranty gives you specific legal rights, and you may have other right which vary from state to state.