Looking for Grill Replacement Parts?
HOW TO FIND GRILL'S MODEL NO.
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On Your Grill The model number is typically found on a label or sticker affixed to your grill. Check common locations such as side or back of the grill. -
In Your Owner's Manual The model number is usually printed on the front cover of the original owner's manual, providing a convenient reference for part replacements or repairs.
Replacement Parts FAQ
1. How do I find my grill's model number?
1. How do I find my grill's model number?
Check common locations such as side or back of the grill. Alternatively, refer to your owner’s manual for the model number.
2. How do I purchase replacement parts?
2. How do I purchase replacement parts?
Click on “View Parts,” find the corresponding part at the images, then add it to your cart for checkout
3. How do I replace a part?
3. How do I replace a part?
Refer to your owner’s manual for detailed instructions on replacing parts. If you require further assistance, please contact our Customer Service.
4. What if the part I need is out of stock?
4. What if the part I need is out of stock?
We will restock the item as quickly as possible. Please be patient.
5. How do I know if a part is compatible with my grill?
5. How do I know if a part is compatible with my grill?
To ensure compatibility, enter your grill’s model number when searching for parts. Each part is designed specifically for certain grill models, so this will help you find the right match.
6. How can I track my order?
6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery.
7. Can I return or exchange a replacement part?
7. Can I return or exchange a replacement part?
Yes, returns and exchanges are accepted on unused parts within 30 days of purchase. For returns, please contact our Customer Service for assistance.
8. Do you offer any warranties on replacement parts?
8. Do you offer any warranties on replacement parts?
Yes, you can refer to WARRANTY PAGE for detail. if your grill is in warranty period, you can submit warranty application.
9. How long does it take for replacement parts to arrive?
9. How long does it take for replacement parts to arrive?
Shipping times vary depending on your location. Typically, parts will arrive within 3-7 business days.
10. What should I do if I receive a damaged or incorrect part?
10. What should I do if I receive a damaged or incorrect part?
If you receive a damaged or incorrect part, please contact Customer Service immediately. We’ll assist you with returns, exchanges, or replacements as needed.

