Frequently Asked Questions
Rewards Program
1. What is the Monument Grills Rewards Program?
1. What is the Monument Grills Rewards Program?
The Monument Grills Rewards loyalty program is a program that allows customers to earn points on monumentgrills.com (excluding third-party retailers like Amazon, Wayfair, Lowes, etc.) that can be redeemed for rewards and member benefits as a thank-you for their loyalty.
2. Who is eligible to join the Monument Grills Rewards Program?
2. Who is eligible to join the Monument Grills Rewards Program?
Anyone over the age of 14 in the US (or the age required by local law) can join the program.
3. How can I enroll in the Monument Grills Rewards Program?
3. How can I enroll in the Monument Grills Rewards Program?
4. Is there a fee to join the Monument Grills Rewards Program?
4. Is there a fee to join the Monument Grills Rewards Program?
No, the rewards program is free to join.
5. Do my rewards, benefits, and points have any cash value?
5. Do my rewards, benefits, and points have any cash value?
No, rewards, benefits, and points earned through the loyalty program have no cash value and cannot be transferred to others.
6. Can I merge two different Monument accounts?
6. Can I merge two different Monument accounts?
No, points earned on different accounts cannot be combined or aggregated for any reason.
7. Where can I find my redeemable points?
7. Where can I find my redeemable points?
You can check your points balance by logging into your account.
8. Can I use my points if I don't have an account?
8. Can I use my points if I don't have an account?
Rack up rewards through purchases, referrals, and more—even if you're not registered, points will be credited to the email used for your order.
Earning Points
1. Where can I earn points?
1. Where can I earn points?
Points can be earned on monumentgrills.com. To earn points, you must be logged in to your Monument account at the time of purchase or engage in other eligible actions that qualify for rewards.
2. When will I receive my points?
2. When will I receive my points?
Your points will be credited to your account 30 days after the payment of your order is successful. However, points earned from other actions, like following us on YouTube, will be rewarded instantly.
3. What should I do if I believe my points were not properly credited to my account?
3. What should I do if I believe my points were not properly credited to my account?
If you have questions about your points account, please contact Monument Support at OrderSupport@monumentgrills.com.
4. Do points have an expiration date?
4. Do points have an expiration date?
Yes. Points earned after the launch date will expire one year after they are unlocked. Expired points will be deducted from your account.
5. How can I earn points?
5. How can I earn points?
You can earn points in the following ways:
Registering for an account (one-time reward)
Purchasing qualifying products
Refer a friend
Engage in other eligible actions that qualify for rewards
6. How do I earn points for a referral?
6. How do I earn points for a referral?
Referral points are earned 30 days after the referred makes a purchase.
7. Can shipping or tax fees be credited for points?
7. Can shipping or tax fees be credited for points?
No, points are not earned for shipping charges or taxes, including without limitation, federal, state, and local taxes or use taxes.
8. Can a discount or gift card be credited for points?
8. Can a discount or gift card be credited for points?
Points will not be earned on any discounts or other credits offered in connection with a product or service.
9. What happens to my points if I return a product or cancel an order?
9. What happens to my points if I return a product or cancel an order?
If you return a product or cancel an order, the points earned from that purchase will be reversed or decreased. Points will also be deducted for partial refunds due to price adjustments.
Redeeming Points
1. How to redeem my points for benefits?
1. How to redeem my points for benefits?
Once logged in to your rewards you can click the rewards to tab to see what rewards are available to you. If you have enough points, select the Coupon you would like to use and click "Get Reward" then select Redeem. You new coupon code will be visible and able to be copied. Copy the code and enter the code in the discount code box at checkout. This will create a discount code that you will need to apply at checkout, once you add the item to your cart.
2. Can I redeem a reward and earn points in the same order?
2. Can I redeem a reward and earn points in the same order?
Yes! You earn points on everything you purchase, so if you’re redeeming a reward and purchasing more Monument products in addition to that, you will still earn 1 point for every dollar you spend.
3. Do I need to pay for shipping on redeemed products?
3. Do I need to pay for shipping on redeemed products?
Orders over $54.99 qualify for free shipping; otherwise, standard shipping fees apply.
4. How can I track my redeemed products?
4. How can I track my redeemed products?
Once your products have been shipped, we will email you the tracking number. You can use this number to check the delivery status. Additionally, you can also track your order using your order number and email address. Click here to track your order.
5. Can I cancel, return, or exchange redeemed products?
5. Can I cancel, return, or exchange redeemed products?
No, once you confirm your redemption, you cannot cancel, return, or exchange the product. Please double-check before confirming the redemption. Contact us at OrderSupport@monumentgrills.com within 7 days if the products arrive damaged.
6. Can I choose the shipping date for redeemed products?
6. Can I choose the shipping date for redeemed products?
No, the redeemed product will be shipped out as soon as you confirm the redemption.
7. Who can I contact if I have questions about my Gift Card?
7. Who can I contact if I have questions about my Gift Card?
Kindly contact us at OrderSupport@monumentgrills.com.
8. What should I do if I have a question that isn't answered here?
8. What should I do if I have a question that isn't answered here?
If you have any other questions, please email us at OrderSupport@monumentgrills.com.