NEED HELP

If the display shows a black screen, please try the following:

1. Plug the display into a USB power source to check if it turns on.
2. Replace all 4 batteries with new ones.
3. Reconnect the battery box and the display cable.

If the issue continues, please contact customer support for assistance.

If the display shows an “ERP Alarm”, please reconnect the display screen and probe connection cables to ensure they are properly connected. If the alarm persists, contact customer support.

If the Bluetooth connection fails, press and hold the "+" and "–" buttons for 2 seconds to reset Bluetooth. Then open the mobile app and search for the device again.

First, replace all 4 batteries and check if the display works. If the issue continues, remove and reinsert the battery compartment and reconnect the display cable to ensure a proper connection.

If one light board is not on:

1. If it doesn’t light up on the first try or the knob is flashing, press the knob again to retry.
2. Reconnect the lamp board and its connection cable.
   

If all lights are not on:

1. If it doesn’t light up on the first try or the knob is flashing, press the knob again to retry.
2. Replace the battery and check if the lights turn on.
3. If it still doesn’t work, reinsert the connection cable and the battery compartment connections.
   

1. Check the battery orientation and make sure it’s installed correctly. If correct, try replacing the battery.
2. Ensure the igniter connector is properly connected.

1. Perform a soap water test on the regulator, pipes, and connections. No bubbles = no leak. Some hissing may just be normal airflow inside the regulator.
2. Check for leaks at the regulator by observing the pipe, handwheel, and valve body. If bubbles appear, replace the pressure regulator with a new one.
3. Check the cylinder connection for leaks. If the cylinder sealing ring is aged or cracked, replace the sealing ring or the cylinder.

1. Tap the regulator. Wear gloves and gently tap the regulator body and connection points 5+ times, then try relighting.
2. Reset the regulator. Close all knobs, wait 5+ seconds, then open and ignite each burner one by one.
3. Reinstall the regulator. If resetting fails, remove and reinstall the regulator, keep knobs closed, and relight.
4. Clear nozzle blockages. Remove the burner and pass a <1mm needle or wire through the nozzle several times. Reinstall burner and spring clip, then relight.
5. Clean burner holes. Brush all fire holes to remove oil residue, then relight.
6. Check gas supply. Connect a full 9 kg gas cylinder and attempt ignition again.

1. Check the gas cylinder. If it is less than half full, flame size may decrease by over 30%, and at 30% or less, output pressure drops about 50%.
2. If airflow pressure is abnormal, reset the regulator by closing all knobs, waiting more than five seconds, then opening each knob one by one and relighting.
3. If resetting does not work, remove the regulator, reinstall it, keep all knobs closed, and relight.
4. Wear gloves and tap the regulator body and connection points at least five times, then try relighting.
5. Remove the burner and clear nozzle blockages with a needle or wire smaller than 1 mm. Reinstall the burner and spring clip, then relight.
6. Brush all burner holes to remove oil residue and ensure proper flame.
7. Connect a full 9 kg gas cylinder and try igniting again.

This issue may be caused by a damaged valve inside the control panel. If the flame remains too high and cannot be reduced using the control knobs, please contact our customer support team for further diagnosis. If necessary, we will assist with replacing the appropriate parts to resolve the issue.

1. Check the gas cylinder. If it is empty, replace it with a full one.
2. Remove the burner and clear nozzle blockages using a needle or wire smaller than 1 mm. Repeat at least five times, then reinstall the burner and spring clip and relight.
3. If the regulator has activated its safety shutoff, close all knobs, wait more than five seconds, then open each knob one by one and relight.

To safely check for a gas leak, please follow these steps:

1. Make sure all grill control knobs and the gas cylinder valve are turned OFF.
2. Connect the pressure regulator securely to the gas cylinder.
3. Apply soapy water to all connection points, including the gas cylinder valve, regulator connection, and hose fittings.
4. Slowly turn on the gas valve and observe the soapy water.
5. If bubbles appear or expand, a gas leak is present. Turn off the gas immediately and do not use the grill until it is fixed.

Press the upper latch on the door assembly to remove the door. Reinstall it and slightly adjust the upper hinge until the door is properly aligned and closes smoothly.

To ensure safe operation and stable performance, please follow these guidelines when using your grill regulator.

Before use:

1. Ensure all control knobs are OFF and the regulator is undamaged.
2. Use a standard 9 kg gas cylinder only, as cylinders that are too small or too large may cause pressure issues.
3. After connecting the cylinder, open the valve and check all hoses and connections with soapy water for leaks.

During use:

1. Ensure the gas cylinder has more than 1/4 full to maintain proper pressure and flame size.

After use:

1. Turn all grill knobs to the off position and close the cylinder valve to seal the regulator.
2. It is recommended to remove the regulator after each use and reinstall it next time.

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