Politique d’expédition

Lead Time

• Processing/Shipping: 1-2 business days processing time
• Delivery: 3-5 business days from the time your order's first scan with Carrier.

Receiving the wrong item

• Mistakes happen and we apologize! Contact us via Email or Chat and we will create a return for the incorrect item. Once that item has been successfully dropped off or picked up by the carrier your replacement No charge order will be created and a new Order number with tracking information will be emailed to you.

Receiving the damaged item

• If your item arrives to you damaged, please don't hesitate to contact us within 30 workdays so that we'll take care of it and work with you to find the best solution.

Lost in transit

• Carriers are not perfect and sometimes a package can get lost. In the case of Lost in transit orders, we ask that you contact us via email with your order number and we will contact the carrier to verify it is lost. Once done, we will re-send your order out with a new order number and tracking information. All Claims will be handled by Monument Grills.

Delivered

• We reserve the right to choose the carrier of your shipment. We don't, however, control the shipping companies. Once the shipment is in the hands of the delivery company, we can't change shipping addresses or arrange for delivery to happen on a certain day. You do have the option to create an account with the carrier and modify the delivery, however you will be responsible for all shipping delays from that moment on.
• Once the carrier marks an order as Delivered, Monument Grills is no longer responsible for the package. If you have concerns or believe the package was not received, the carrier must investigate the delivery. For FedEx shipments, customers can file a claim here: FedEx Claims. Please be aware that FedEx investigations may take 7–10 business days to complete. Customers are also advised to dispute all charges with their financial institution.