HERE FOR THE LONG RUN
The right support. The right replacement parts.
Start with the request that fits your needs.
Choose your request to get started.
FOR GRILL OWNERS
If you're having issues with your Monument Grills product, fill out this form to request replacement parts or warranty service. We'll review your request and provide a prompt solution.
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Claims are reviewed before coverage is confirmed.
FOR RETAIL PARTNERS
If you're a retailer needing parts or warranty support for Monument Grills products, complete this form. We'll process your request promptly to ensure a quick resolution.
KNOW WHAT'S COVERED
Check your purchase date. These warranty terms are for any purchase after 8/20/2024. Any purchases before this date are subject to the warranty terms in the original owner's manual.
Swipe to view both series →
| Covered parts | Eminence SeriesWarranty term | Other SeriesWarranty term |
|---|---|---|
| Stainless Steel Burners | 10 years | 8 years |
| Stainless Flame Tamers | 5 years | 2 years |
| Enameled Flame Tamers | 5 years | 2 years |
| Cooking Grids | 5 years | 2 years |
| Stainless Firebox | 10 years | 2 years |
| Enameled Firebox | 5 years | 2 years |
| Lid | 2-5 years | 2 years |
| Electrical Components | 2 years | 1 year |
| All Other Parts | 5 years | 2 years |
| Grill Accessories | 2 years | 2 years |
Coverage depends on the part and applicable warranty terms. A submitted request is not an approval.
A SMALL LABEL. AN IMPORTANT DETAIL.
It is located on the right side of your grill's firebox, under the side burner, shelf, or at the back of the grill.
Copy the model and serial number exactly as shown on the label when completing your request.
QUICK ANSWERS
Understand your warranty and find help with common grill issues.
20 answers · Warranty & troubleshooting
Still need help?Yes, if the product is damaged due to shipping we will replace the damaged parts. You will need to fill out a warranty/replacement request. All damages have to be reported within 30 days of the original delivery date.
You can still repair or replace the part out of the warranty period, but this will not be covered by the warranty. You can contact Monument Grills to purchase the required replacement parts, but all costs will be borne by you.
If your claim qualifies for warranty, replacement parts will be provided free of charge by the manufacturer and sent by regular express.
The warranty does not apply in the following cases:
High temperatures, excessive humidity, chlorine, industrial fumes, fertilizers, lawn pesticides and salt are some of the substances that can affect metal coatings. For these reasons, the warranty does not cover rust or oxidization. Should any of the above occur, kindly refer to the care and maintenance section to prolong the lifespan of your unit.
The warranty is only valid for original purchasers with proof of purchase from authorized retailers. Any product bought second-hand or through an unauthorized retailer, will not be covered by warranty. It is the duty of the purchaser to verify that a retailer is authorized.
Before returning any parts, contact Customer Service at Customerservice@monumentgrills.com. If Monument Grills confirms the defect and approves the claim, we will replace such parts without charge.
All warranty claims require a proof of purchase verifying purchase date, you could contact us to find your order information.
Our warranties only cover manufacturing defects, not normal wear and tear. Normal wear and tear includes cosmetic and other immaterial deterioration that may come with ownership of your grill over time, such as surface rust, dents, scratches, etc. Acts of nature, or damage by wildlife, are also not covered by warranty.
It includes digital temperature display, temperature sensor, battery box, LED light board, LED light wire, igniter and control panel.
Use the instructions in your model's owner's manual for any inspection, lighting or maintenance. If you suspect a gas leak, do not attempt ignition; stop using the grill and contact qualified support.
Turn off your propane tank valve and burner knobs, disconnect the regulator and hose from the propane tank, wait about three minutes, and then reattach the regulator and hose and perform a leak test. Make sure to perform a leak test before your first use, anytime you exchange the propane tank, move your grill, and once a year.
Make sure the propane tank has a positive connection to the valve system. Remember to turn off the grill burner knobs and propane tank valve before making or removing a connection.
The actual grids will heat up to about 700 degrees, the temperature gauge will heat up and reflect approximately 500 degrees.
We suggest using a non-toxic cleaner such as Simple Green, or warm soapy water.
Try lighting the grill manually with a lighter or match. If it will light, then you can be certain that the issue is most likely related to the igniter.
You need to clean your burners first. There are deposits, rust and other dirt in the ejection tube, which will also affect the ejection ability and produce yellow fire, so dirt in the ejector should be removed, and the yellow fire can disappear.
Make sure you've got the batteries snug in the battery box. Refer to the assembly instructions to assemble the knob light, and make sure it's hooked up to the battery case correctly.
Please check that the LP Tank is connected.If Grill is an NG grill, confirm that the conversion has been complete.
If LP grill, follow regulator reset process
If ERP is displayed on the screen, check that the probe is properly connected to the display.
Condensation forming in your thermometer can happen from time to time throughout the cooking process and is considered normal.
The condensation should go away when not being used. If the condensation does not go away, the thermometer should be replaced.
WE'RE HERE TO HELP
Talk to our Customer Service team.
1-800-530-9133 ↗Please review the warranty terms before continuing to the application.
