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My Grill fire tubes stopped working. Flames were seen coming from the ends of the tubes which could have been a accidental flame up. I called them and they helped me immediately and replaced the firebox. The folks working in the company are extremely helpful.
I was uncertain about this brand because I'd never heard of them before. Unfortunately, the grill arrived severely damaged from shipping. They were very fast to ship me the replacement parts I needed, free of charge. Overall I'm very happy with the grill. I don't have any major complaints, just that the shipping box could be better, it was very thin and didn't offer much protection. I'm glad I bought this grill from monument, I'll purchase my next grill from them as well. I'd recommend this grill to friends and family.
I like the design and features. I would like to understand how to keep the burners from flaming up.
I have never dealt with a company so committed to making sure their customers are satisfied. They have went above and beyond to make sure I was satisfied. After all was said and done, I ended up with an awesome grill that I love dearly. Monument has made me a customer for life
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