Hi Jason Rogers,
Thank you for providing us with this feedback.
We sincerely apologize for the inconvenience this has caused and we appreciate your understanding in the matter.
We know that we have fallen short of your expectations.
We have relayed this feedback to the rest of the team and can assure you that this mistake won't happen in the future.
That said, if there's anything else that we can help you with at the moment.
please feel welcome to reach out; we would be happy to help.
Thank you
Amy