Hi MR in NC,
Thank you for providing us with this review.
We sincerely apologize for the inconvenience this has caused and we
appreciate your understanding in the matter. We know that we have
fallen short of your expectations.
Would you please send us a picture showing the issues? once we got
confirmed, we will give you a satisfied solution.
You can contact us by this email
✉️ Email: customerservice@monumentgrills.com
Phone: 1-800-530-9133
Your sincerely
Amy