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This Monument grill heats up very quickly and evenly and does a terrific job for grilling. It’s simple to operate and very dependable.
I bought a floor model grill at Lowes. The NG Orifice was supposed to be in a bag attached to the grill. It wasn't. So I ordered one from Monument Grills. It came, and it worked. It should have been provided at no cost. It wasn't. Though the cost is trivial, it still bothers me that service after the sale is not something Lowes and Monument Grills are supporting. I love the Monument Grill even though the marketing people at Monument Grill and Lowes don't understand service after the sale. This could have been a fabulous review. It isn't.
Missing part (natural gas orifice) was replaced promptly, but I have not installed it, due to the weather not cooperating. I assume it will work properly. I was initially not pleased that I needed to jump through a few hoops for such a small part. The grills are made and packed in China. The Chinese never make mistakes? I'm the consumer I should not be questioned about a missing orifice; I'm not asking that the grill be replaced.
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