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I hope this one does a better job.
Hi Becky Manuel,
Thank you for providing us with this reviews.
We sincerely apologize for the inconvenience this has caused and we appreciate your understanding in the matter.
We know that we have fallen short of your expectations.
We have relayed this reviews to the rest of the team and can assure you that this mistake won't happen in the future.
That said, if there's anything else that we can help you with at the moment,
please feel welcome to reach out and we would be more than happy to help.