I recently purchased a monument grill and the one stainless steel door on the front of the grill had a dent on the bottom and did not have handles for the door. I do not know if the dent happened at the store where I bought it or in shipping. Also, it was a assembled display model as it was the last one they had. Long story short, I went online and ordered the door and handle as a warranty claim. They replaced everything wit no questions asked and did it promptly. I'm extremely happy to know that they back the product so well. AS for the grill itself. It's a well engineered product with some very nice features not seen on most grills. I'm very pleased with this company and the product..