Troubleshooting Your Grill: Easy Solutions for Common Issues

Is your grill acting up? Here are some signs to look out for:

• The grill won't get hotter than 250 to 400°F.
• The grill is hard to light.
• The more burners you light, the lower the flames get.

If you're experiencing these issues, your regulator valve might be the culprit. But don't worry—this can be easily fixed.

Here's a step-by-step guide, and for more detailed instructions, check out this YouTube video on resetting the regulator.
1. Open the Hood: Ensure there's no gas buildup inside the grill.
2. Turn Off All Burners: Double-check that every burner is off. Close the propane tank shutoff valve by twisting it clockwise.
3. Remove the Propane Tank Hose: Unscrew the hose as if you were changing the tank. You might hear a slight hiss as excess pressure releases. Wait about 30 seconds to let the regulator reset.
4. Reconnect the Hose: Reattach the hose securely and slowly reopen the propane valve a quarter turn. Opening it too quickly can trip the regulator again.
5. Fully Open the Valve: Slowly turn the valve all the way open. Turn on each burner one at a time, ensuring there's a flame before moving to the next. You should see higher flames now. Turn off the burners one by one.
6. Close the Propane Tank Valve: Once done, close the valve again.

If these steps don't resolve the issue, consider the following:

• Ensure the knob's start position is “low” instead of “high”.
• Check if the thermometer is giving a false reading.
• Verify there's enough gas in the propane tank.
• Ensure the hose/regulator is securely attached to the tank.

Still having trouble?

Submit a warranty claim or call us at 1-800-530-9133. We're here to help you get your grill back in top shape. Don't forget to register your grill or have the serial number ready when you call.

Grilling should be a joy, not a hassle—let's get you back to cooking in no time!

Grilling Tools

Every grill enthusiast knows that the right tools can elevate the entire grilling experience. Whether you're prepping for a backyard BBQ or creating themed dishes for a special occasion, having the best tools at hand makes all the difference. Check out these Monument must-haves to save time and ensure precision every time you grill!

Monument's Pork Sauce – Made with fresh ingredients and amazing smoking flavor, can be used as a marinade, glaze, dipping, finishing sauce, or even for food on the grill. 

Lid Thermometer – Never overcook or undercook your meals again! This smart tool ensures your food is cooked to perfection, taking the guesswork out of grilling.

Monument Premium Tool Set – A versatile, durable set of grilling essentials that make flipping, basting, and serving effortless, no matter what you're cooking.