Frequently Asked Questions
Who Makes Monument Grills?
Basically, we do. We formed Monument Grills as a collaboration of 4 guys who were frustrated with the current offerings in grills. They were either cheaply made and did not last or they were way too expensive for basic features. Based on our industry experience we knew that we could deliver better performance, and more features at a price that more customers could afford. Our team owns a factory that has been making grills for some of the biggest names in barbecue - but under their brand names. We decided to sell our own designs directly to consumers. The better question may be who is making the grills for those other guys?
Q: Where are Monument Grills Manufactured?
A: Our grills are designed in the US, Atlanta Georgia and Manufactured by our plant run by one of the 4 partners in Ningbo, China. Our factory is among the most automated and High Quality in the industry.
Q: How long will it take for me to receive my order?
A: Our estimated shipping time frame is 3-5 business days; but your order may arrive sooner. Please check your tracking once your order has been received by the carrier.
Q: What is your return policy?
A: We will accept a return within 90 days of receipt for unused product in its original packaging. Once the product is either 1) assembled or 2)used or 3) past 90 days it would fall within our generous warranty policy. We will replace any parts (including the entire grill if necessary) to give the customer a grill with no defects.
Q: Does the Monument Grill Rotisserie Need to be plugged in?
A: Yes, it is electric and must be plugged in to operate.
Q: Do you have to use an electrical outlet to use the USB Light and LED Knobs on the Monument Grill?
A: No- the USB Light and the LED Knobs are powered by 4 AA Batteries (included)
Q: Do all 4 Wheels lock?
A: Yes for all of our 4 burner grills all 4 wheels lock.
Q: Can Monument Grills be converted into Natural Gas?
A: All Monument Grills are made to be used with propane gas. If you decide to have your grill converted to Natural Gas, it will void your warranty. Please consult with a professional.
Q: Do Monument Grills come assembled?
A: Monument Grills do not come assembled. Each grill will have to be put together upon arrival. You can purchase a grill from HomeDepot.com and have it shipped to store and they will assemble it for free. After your grill has been assembled you will need to make arrangements to pick up your assembled grill.
Q: What is the USB port for?
A: Our grills that have the USB port are for the USB Light that comes with some and can be added to others. It can also power the Monument Grills Bluetooth Thermometer. Other accessories that you may have that come with a USB cord may be plugged in as well.
Q. Where can I find the Installation Guide or Assembly Guide?
A: A link to The Owners manual is at the bottom of the description for each of the grills.
Q: What kind of Stainless Steel are Monument Grills?
A: Monument Grills Stainless Steel Grills are 430 Stainless Steel, and the burners are 304 Stainless Steel. Our 430 Stainless Steel is wet rolled, read the article here to find out more about wet rolled steel.
Q: How would the build quality of a Monument Grill compare to a Weber or Broil-King?
A: Broil-King would be a very similar quality to a Monument Grill. While we tend to have more features than a Weber, a Weber grill does have thicker steel and a longer warranty.
Q: Do Monument Grills come with a Propane Level Indicator?
A: At this time, our grills do not come with a propane level indicator.
Q: Is there a Rotisserie attachment that would work on the Monument Grills?
A: Yes, our Rotisserie Kit will fit all of the Monument Grill models.
Q: How much weight can the Rotisserie Kit hold?
A: The Rotisserie Kit can hold up to 22 lbs
Q: Can the Rotisserie Kit be used at the same time as the side burner or side sear burner is in use?
A: The Rotisserie Kit can be used with either the side burner or side sear burner, but not both at the same time. The motor for the Rotisserie Kit cannot be exposed to heat.
Q: Can I use an existing Rotisserie Kit on a Monument Grill?
A: Most likely, if it is a Universal Rotisserie Kit
Q: Does the Monument Grill come with a Rotisserie Kit?
A: Only our Stainless Steel model with a Side Burner and a Rotisserie Kit.
Q: How Heavy are the Monument Grills?
A: Monument Grills are approximately 100 lbs excluding the packaging.
Q: Can I order a Monument Grill with Stainless Grill Plates instead of the Cast Iron Plates?
A: Monument Grills offers Stainless Steel Cooking Grids in a 3-pack that can be interchanged with the cast iron grids. (Sold Separately)
Q: How hot should my grill get?
A: The actual grids will heat up to about 700 degrees, the temperature gauge will heat up and reflect approximately 500 degrees.
Q: Does Monument Grills offer the USB Light as an aftermarket item?
A: Yes, it can be found on our website MonumentGrills.com
Q: Where do I order replacement parts?
A: Monument Grills replacement parts can be ordered through our parts and support division at 1-888-980-4933.
Q: Where can I see a Monument Grill?
A: Monument Grills can be found online only on MonumentGrills.com, HomeDepot.com, Wayfair.com, and Amazon.com
Q: How do I clean the glass on the Clear View models, and the Grill itself?
A: We suggest using a non- toxic cleaner such as Simple Green, or warm soapy water.