We have the following FAQ Catagories:
General | Shipping | Rotisserie | LED/USBs | Gas | Parts
Q: Who Makes Monument Grills?
A: Basically, we do. We formed Monument Grills who were frustrated with the current offerings in grills. They were either cheaply made and did not last or they were way too expensive for basic features. Based on our industry experience we knew that we could deliver better performance, and more features at a price that more customers could afford. Our team owns a factory that makes some of the best grills in the world. We decided to sell our own designs directly to consumers. The better question may be who is making the grills for those other guys?
Q: Where are Monument Grills Manufactured?
A: Our grills are designed in Atlanta, Georgia and Manufactured by our plant ran in China. Our factory is among the most automated and High Quality in the industry.
Q: How would the build quality of a Monument Grill compare to a Weber or Broil-King?
A: Broil-King would be a very similar quality to a Monument Grill. While we tend to have more features than a Weber, a Weber grill does have thicker steel and a longer warranty.
Q: What is your return policy?
A: We will accept a return within 30 days of receipt for unused product in its original packaging. Once the product is assembled, used or past the 30 days from purchase it would fall within our generous warranty policy. Warranty Info here Returns, Parts, and Warranty Support – Monument Grills
Q: Do Monument Grills come assembled?
A: Monument Grills do not come assembled. Each grill will have to be put together upon arrival. You can purchase a grill from HomeDepot.com with shipped to store and have the option to have it assembled by their associates prior to pick up. (Customers are responsible for arranging pick up of their assembled grill from store)
Q: Where can I find the Installation Guide or Assembly Guide?
A: A link to The Owner’s manual is at the bottom of the description for each of the grills.
Q: Where do I order replacement parts?
A: Monument Grills replacement parts can be ordered through our parts and support division at 1-800-530-9133.
Q: Where can I see a Monument Grill?
A: The following locations have our grills:
- Menards (Midwest) - stocks model 77352MB
- Select Lowe’s stores - stocks model 77352NG & model 35633
- Rona (Lowe’s Canada) stocks model 35633
- Monument Grills can also be found online at Monumentgrills.com, Lowes.com, HomeDepot.com, Wayfair.com, Walmart.com, Target.com, and Amazon.com
Q: How long does it take to get my order?
A: There is a 1 - 2 business days processing time and it takes 3-5 business days from the time your order is first scan with Carrier.
Q: I received the wrong item! What do I do?
A: Mistakes happen and we apologize! Contact us via Email (CustomerService@Monumentgrills.com) or Chat and we will create a return for the incorrect item. Once that item has been successfully dropped off or picked up by the carrier your replacement No charge order will be created and a new Order number with tracking information will be emailed to you.
Q: I think my package is lost/My package says lost on the tracking! Help!
A: Carriers are not perfect and sometimes a package can get lost. In the case of Lost in transit orders, we ask that you contact us via email with your order number and we will contact the carrier to verify it is lost. Once done we will re-send your order out with a new order number and tracking information. All Claims will be handle by Monument Grills.
Q: My tracking says Delivered but I don’t see it here. What do I do?
A: Once an order is logged as Delivered by the carrier, Monument Grills is no longer responsible. Customers are to complete a claim with FedEx here: https://www.fedex.com/en-us/customer-support/claims.html (Claim can take 7-10 days for an investigation to be completed) We also advised to dispute all charges with their financial institution.
Q: Can I change the shipping address or choose the day of delivery?
A: We reserve the right to choose the carrier of your shipment. We don’t, however, control the shipping companies. Once the shipment is in the hands of the delivery company, we can’t change shipping addresses or arrange for delivery to happen on a certain day. You do have the option to create an account with the carrier and modify the delivery however you will be responsible for all shipping delays from that moment on.
Q: Does the Monument Grill Rotisserie Need to be plugged in?
A: Yes, it is electric and must be plugged in to operate.
Q: Is there a Rotisserie attachment that would work on the Monument Grills?
A: Yes, our Rotisserie Kit will fit all of the Monument Grill models.
Q: How much weight can the Rotisserie Kit hold?
A: The Rotisserie Kit can hold up to 22 lbs
Q: Can the Rotisserie Kit be used at the same time as the side burner or side sear burner is in use?
A: The Rotisserie Kit can be used with either the side burner or side sear burner, but not both at the same time. The motor for the Rotisserie Kit cannot be exposed to heat.
Q: Can I use an existing Rotisserie Kit on a Monument Grill?
A: Most likely, if it is a Universal Rotisserie Kit
Q: Does the Monument Grill come with a Rotisserie Kit?
A: Only our Stainless Steel model with a Side Burner and a Rotisserie Kit.
Q: What is the USB port for?
A: Our grills that have the USB port are for the USB Light that comes with some and can be added to others. It can also power the Monument Grills Bluetooth Thermometer. Other accessories that you may have that come with a USB cord may be plugged in as well.
Q: Do you have to use an electrical outlet to use the USB Light and LED Knobs on the Monument Grill?
A: No: the USB Light and the LED Knobs are powered by 4 AA Batteries (included)
Q: Does Monument Grills offer the USB Light as an aftermarket item?
A: Yes, it can be found on our website MonumentGrills.com
Q: Can Monument Grills be converted into Natural Gas?
A: We have 1 grill currently that is convertible to Natural Gas. You can find it here. The remaining grills are made to be used with propane gas only.
Q: Do Monument Grills come with a Propane Level Indicator?
A: At this time, our grills do not come with a propane level indicator.
Q: What is the model number for the Natural Gas Conversion kit?
A: Model: 98523 - Natural Gas Conversion Kit Click here
Q: How heavy are the Monument Grills?
A: Monument Grills are approximately 100 lbs excluding the packaging.
Q: Do all 4 Wheels lock?
A: Yes for all of our 4 burner grills all 4 wheels lock.
Q: What kind of Stainless Steel are Monument Grills?
A: Monument Grills Stainless Steel Grills are 430 Stainless Steel, and the burners are 304 Stainless Steel. Our 430 Stainless Steel are wet rolled, read the article here to find out more about wet rolled steel.
Q: Can I order a Monument Grill with Stainless Grill Plates instead of the Cast Iron Plates?
A: Monument Grills offers Stainless Steel Cooking Grids in a 3-pack that can be interchanged with the cast iron grids. (Sold Separately)
Q: How hot should my grill get?
A: The actual grids will heat up to about 700 degrees, the temperature gauge will heat up and reflect approximately 500 degrees.
Q: How do I clean the glass on the Clear View models, and the Grill itself?
A: We suggest using a non- toxic cleaner such as Simple Green, or warm soapy water.