Due to unprecedented demand during the COVID pandemic we are in and out of stock on many items. Our warehouses are receiving product every day so please check back.

Returns, Parts, and Warranty Support

Return Policy:

  • Every Customer Deserves to start with a perfect grill. Grills that are Defective or Damaged from Shipping qualify for Warranty Replacement parts at no charge.
  •  If you are not satisfied with your Grill you have an option to return within 30 days of receipt.
  •  Parts and accessories that are open, used, assembled, and/or outside of the 30 day return period are not eligible for return.
  •  If you qualify for a return all shipping (to and from) cost is deducted from your refund. Once we are contacted we will arrange for a label to be emailed to you for drop off or pick up from a local carrier. Once the order has been successfully delivered to our returns center, your refund will be issued to your original form of payment.
  •  Items that are returned without authorization will not be eligible for a refund. Return authorization must be completed by customer service.
  •  Buyer’s remorse return shipping cost is at the Customer’s expense.
  •  Defective or Nonfunctioning Grill/Accessory return shipping cost is paid for by Monument Grills
  •  Upon receipt and inspection of the item(s) by Monument Grills, refunds will be issued for the purchase price of the item(s) and any applicable sales tax in the original form of payment.
 

Replacement Parts:

All major parts are available under warranty for new grills and for purchase for older models from our customer support team. 

Warranty Parts:
Still under our one year parts warranty? Please fill out our warranty parts form here and someone will get back to you within 24-48 Hours.
Purchase Parts:
Out of warranty? No problem, we have parts available for purchase here

 

         
Burners                        Entire Grill

 

Our Commitment to Customers and Quality

We make nothing but high quality grills - built to last many seasons. And as a company we want to build customers for life. We firmly believe that every Monument Grills customer deserves a perfect grill. We understand that grilling is a social event. You have friends and family over and want to be able to brag about your new grill and we want that too! Whether it is bragging about how well it cooks, how hot it gets, how good it looks or even how long it has lasted, we love to brag! We build every grill with those backyard parties in mind.  
It starts with the design. Built for looks, performance and durability; our grills are a step ahead of grills sold at similar price points and often better than ones sold for hundreds of dollars more.
Our manufacturing facility is state of the art with continuous stamping and robotic welding. Every grill and every package is thoroughly tested before it leaves the factory. We test beyond the industry standards for corrosion and safety.

Commitment to Service

Three of our founders had significant careers at The Home Depot and their approach to service is built into their DNA.  
While our process and goal is a perfect grill, we understand that sometimes things happen. First and foremost, our grills are being shipped to you via carrier and we cannot control how they handle the package. Sometimes customers will have a loose screw or miss a part. But regardless of the source of the problem, we will send you any parts that are damaged or missing and even an entire new grill if it does not arrive in perfect condition. We ship out replacement parts ASAP and free of any charge.
We have a dedicated customer service team that can be reached at 1-800-530-9133 or by email at Customerservice@monumentgrills.com. We turn around all requests next business day. 

You can buy a Monument Grill with confidence

We are a strong US based company, have great customer service, and spare parts available. We stand behind every grill! We will make you proud so you can brag about us in the backyard!

Warranty Terms

We give an industry leading 8 years on our burners and 1 year limited warranty on the entire grill. But call or email us if you have a problem - we want happy customers and if we can make it right, we will.
One-Year Full Warranty on Grill: If this grill fails due to defective material or workmanship within one year from the date of purchase, call 1-888-980-4933 to arrange for a free repair (or replacement if the repair proves impossible).
8-Year Limited Warranty on Stainless Steel Burners: For eight years from the date of purchase, any stainless steel burner that rusts through will be replaced free of charge. After the first year from the date of purchase, you pay for labor if you wish to have it installed.
All warranty coverage excludes ignitor batteries and grill part paint loss, discoloration, or rusting, which are either expendable parts that can wear out from normal use within the warranty period, or are conditions that can be the result of normal use, accident, or improper maintenance. All warranty coverage is void if this grill is ever used for commercial or rental purposes. All warranty coverage applies only if this grill is used in the United States.
This warranty gives you specific legal rights, and you may have other rights which vary from state to state. The warranty is only valid for original purchasers with proof of purchase from authorized retailers. Any product bought second-hand or through an unauthorized retailer, will not be covered by warranty. It is the duty of the purchaser to verify that a retailer is authorized. A purchase on Amazon or other marketplace internet retailer from any entity other than Monument Grills is not an original purchase and will not qualify for a warranty.
For additional support please contact us via email:
CustomerService@monumentgrills.com
Or you can also leave us a message on our Contact us page here