Due to the COVID pandemic we are experiencing shipping delays. Please allow 2-3 days processing time in addition to the shipping time on your order.

Parts and Warranty Support

Return Policy:

Our pledge is that every customer deserves to start with a perfect grill.  If your grill has a defect or damage from shipping we send you parts for repair under our warranty policy at no charge.  If there are any problems that a simple part cannot fix we will send you a new grill or at least the main working firebox.  If your are not happy with the grill within 30 days of receipt we will process a return.  Generally our policy is to take all returns requested.  Who pays shipping for the return depends on the reason for the return.  We pay any shipping on defective or non-functioning grills and the customer pays for and returns for "regrets".  

Replacement Parts:

All major parts are available under warranty for new grills and for purchase for older models from our customer support team. 

Warranty Parts:

If you need a part that is under warranty please email us at Marisol@awsglobal.net  please include:

Name:
Retailer where you bought the product:
Order Number (if you have it):
Model Number (Inside of door on grill):
Serial Number (On grill under right hand shelf):
Part number(s) needed (Refer to manual - If you no longer have the manual they are available online under that grill model number)

Purchase Parts:

For replacement parts to purchase please go to here

Customer Support is also available at 888-980-4933