Parts and Warranty Support
Our pledge is that every customer deserves to start with a perfect grill. If your grill has a defect or damage from shipping we send you parts for repair under our warranty policy at no charge. If there are any problems that a simple part cannot fix we will send you a new grill or at least the main working firebox. If your are not happy with the grill within 30 days of receipt we will process a return. Generally our policy is to take all returns requested. Who pays shipping for the return depends on the reason for the return. We pay any shipping on defective or non-functioning grills and the customer pays for and returns for "regrets".
All major parts are available under warranty for new grills and for purchase for older models from our customer support team.
If you need a part that is under warranty please email us at Marisol@awsglobal.net please include:
Retailer where you bought the product:
Order Number (if you have it):
Model Number (Inside of door on grill):
Serial Number (On grill under right hand shelf):
Part number(s) needed (Refer to manual - If you no longer have the manual they are available online under that grill model number)
For replacement parts to purchase please go to here
Customer Support is also available at 888-980-4933