Parts and Support
Our pledge is that every customer deserves to start with a perfect grill. If your grill has a defect or damage from shipping we send you parts for repair under our warranty policy at no charge. If there are any problems that a simple part cannot fix we will send you a new grill or at least the main working firebox. If your are not happy with the grill within 30 days of receipt we will process a return. Generally our policy is to take all returns requested. Who pays shipping for the return depends on the reason for the return. We pay any shipping on defective or non-functioning grills and the customer pays for and returns for "regrets".
All major parts are available under warranty for new grills and for purchase for older models from our customer support team. We will be adding replacement parts for sale on the website soon until then please call customer service to buy them direct.
Customer Support is available at 1-888-980-4933