Bottom Panel

These are the best gas grills out there at any price but these are priced pretty reasonably, well built, easy to assemble with simple instructions. The base of my grill was damaged by UPS contacted monument via email and had a tracking number for a replacement within an hour received it 3 days later great customer service.

Bottom Panel

The original bottom panel was damaged in shipment. The replacement panel was well-packaged and arrived quickly. The only issue I had was difficulty contacting customer service.

Bottom Panel

We received an incorrect size of base for our Monument Grill. It is a Mesa 400m. This was supposed to replace the original base that was dented when we opened the box with the original order. Please help. The grill itself is amazing! We purchased it for our son and now my husband now wants one to replace his existing pellet grill.

Your customer service department is very hard to get a hold of.I send emails and phone calls, ans it might take 4 or 5 business day IF they ever respond back to you. Maybe your short staffed , I don't know what the situation is. Otherwise I love my new grill so far . !

The bottom panel rusted out on my 5 year old grill. It was easy enough to order replacement online with some help. Maybe the grill will last for another 5 years if I covered it up.

Received this replacement panel quickly and well packaged.

great Panel, Great Service