Hi customer,
Thank you for providing us with this review.
We sincerely apologize for the inconvenience this has caused and we
appreciate your understanding in the matter. We know that we have
fallen short of your expectations.
Please don't worry, we will give you a satisfied solution once got
confirmed.
Would you please send us a picture show your problems?
You can contact us by this email
✉️ Email: customerservice@monumentgrills.com
Phone: 1-800-530-9133
Your sincerely
Amy